Effective Date: 31 July 2026
Whitley Plumbing Heating & Cooling (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or engage our services.
Information We Collect
We may collect personal information including:
- Full name
- Phone number
- Email address
- Residential or business address
- Details relating to your plumbing, heating or cooling enquiry
- Photos, plans or documents you voluntarily provide
- Information submitted through our online enquiry or quote forms
We may also collect non-personal information such as:
- IP address
- Browser type
- Device information
- Website pages visited
- Date and time of visits
- Referral source
How We Collect Information
We collect information when you:
- Submit an enquiry through our website
- Request a quotation
- Book a service
- Contact us by phone or email
- Subscribe to marketing communications
- Leave a review or testimonial
- Browse our website
How We Use Your Information
Your information may be used to:
- Respond to enquiries
- Prepare quotations
- Schedule appointments
- Provide plumbing, heating and cooling services
- Process invoices and payments
- Manage warranties
- Improve our customer service
- Improve our website and user experience
- Send service reminders, promotions or marketing communications where permitted by law
- Meet our legal obligations
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience.
We may use services such as Google Analytics and Google Ads to better understand website traffic, improve website performance and measure advertising effectiveness.
You may disable cookies through your browser settings; however, some parts of our website may not function correctly.
Disclosure of Personal Information
We respect your privacy and will never sell your personal information.
Where necessary, we may disclose information to:
- Employees and authorised contractors
- Software and cloud service providers
- Payment processing providers
- Equipment manufacturers for warranty claims
- Suppliers involved in your installation
- Government agencies where required by law
All third-party providers are expected to keep your information confidential.
Data Security
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration and disclosure.
While we implement appropriate security measures, no online transmission or electronic storage system can be guaranteed to be completely secure.
Marketing Communications
If you choose to receive marketing communications from us, you may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Access and Correction
You may request access to the personal information we hold about you or request that inaccurate information be corrected.
Please contact us using the details below if you wish to make such a request.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with the revised effective date.
Contact Us
Whitley Plumbing Heating & Cooling
For any privacy-related enquiries, please contact us.
Email: office@whitleyplumbing.com.au
Phone: (03) 5823 1235
Website: www.whitleyplumbing.com.au
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.